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Help us find the right job

• Processing or download: include the job ID from 我的视频, when it happened, and the error message you saw.
• Upload or preview: include the file format, approximate size, device and browser, and which step failed.
• Credits or payment: include the order number or purchase date and explain the balance or charge you expected.

A screenshot of the problem can help. Do not include passwords, verification codes or full card details.

Check these common questions first

For a download that contains only the start of a video, review the included-duration explanation on 价格. For text that reappears in a player, use the subtitle-type diagnostic. Payment refunds and failed-job credit returns are explained in the refund policy.

Report a guide correction

Include the page URL and the step that needs changing. For a software guide, add the app version and whether you are using desktop, web, iPhone or Android so the correction can describe the right controls.